---
title: "Quick Reference"
url: "https://kb-pa.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-02-18T13:57:24.527Z"
---

# Quick Reference

### **Credentia Customer Service**

1025 Greenwood Blvd.     
Suite 401     
Lake Mary, FL 32746     
(888) 204 - 6249   

*Hours of Operation:*   
*Monday – Friday 9:00 a.m. – 11:00 p.m.*   
*Saturday 8:00 a.m. – 5:00 p.m.*      
*Sunday 10:00 a.m. – 4:00 p.m.*      
*(Eastern Time Zone)* 

### **Visit Credentia's website at** [**www.credentia.com/test-takers/pa**](https://credentia.com/test-takers/pa/) **to:** 

-   View most current exam updates
-   Download a Candidate Handbook
-   Download a Registration Application
-   View the Nurse Aide Practice Written Examination
-   Submit a change of name or address 
-   Download a Reciprocity Application
-   Verify your status on the Registry
-   Obtain information regarding how to request a Letter of Good Standing   
     

### **Call Credentia Customer Service to:**

-   Ask questions about Credentia account registration
-   Obtain a Test Registration Form
-   Order Candidate Handbooks 
-   Find test sites and availability
-   Schedule, reschedule or cancel an examination
-   Check exam scheduling date and/or status
-   Obtain Information regarding your Score report
-   Obtain information regarding your examination
-   Clarify information about the Registry 
-   Change your current address or name once you are on the Registry 
-   Obtain instructions to change your name or social security number once you are on the registry
-   Obtain information regarding reciprocity 
-   Obtain information on continued enrollment on the Registry 
-   Request a duplicate Registry Card

* * *

###       **Pennsylvania Department of Health**     

#### **(Division of Nursing Care Facilities)**

(717) 787-1816     
*Hours of Operation 8:00 a.m. – 4:30 p.m.*      
*(Eastern Time Zone)*     
[**RA-NCF@pa.gov**](mailto:RA-NCF@pa.gov)  

The Pennsylvania Department of Health administers the Commonwealth contract to provide nurse aide registry services. 

#### **Call the Department of Health to:**

-   Inquire about the annotation of nurse aide registrations

* * *

### **Pennsylvania Department of Human Services**

#### **Office of Long-Term Living**

#### **Bureau of Fee For Service Programs**

6th Floor, Forum Place Building     
555 Walnut Street     
Harrisburg, PA 17101    
(800) 932-0939, option 1    
*Hours of Operation 9:00 a.m. - 12:00 p.m.*   
*and 1:00 p.m.- 4:00 p.m.*   
*(Eastern Time Zone)* 

#### **Call the Department of Human Services to:** 

-   Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.
-   Acquire help with any discrepancies in eligibility for reimbursement. 
-   For issues with testing or test reports, email: ra-pwnurseaide@pa.gov.

* * *

### **Pennsylvania Department of Education**

#### **Bureau of Career and Technical Education**

607 South Drive 4th Floor     
Harrisburg, PA 17101 - 0600     
[**ra-natcep@pa.gov**](mailto:ra-natcep@pa.gov)     
*Hours of Operation 7:30 a.m. - 4:00 p.m.*     
*(Eastern Time Zone).*

The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs. Visit the Pennsylvania Department of Education at [www.pa.gov/agencies/education/programs-and-services/instruction/career-and-technical-education/nurse-aide-training-program](https://www.pa.gov/agencies/education/programs-and-services/instruction/career-and-technical-education/nurse-aide-training-program) for: 

-   General information regarding nurse aide training requirements. 
-   A list of state-approved nurse aide training programs.

* * *