Cancellation and Rescheduling

You may cancel or reschedule an examination online in your Credentia account. For details on how to cancel or reschedule an examination, visit Credentia.com/test-takers/pa/ and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage. 

Online Written (or Oral) examinations must be canceled or rescheduled at least forty-eight (48) hours before the scheduled examination time. 

Test center examinations must be canceled or rescheduled at least nine (9) business days before the scheduled examination date (Saturday and Sunday and national holidays are not considered business days). 

If you do not cancel or reschedule your examination within the required timeframes detailed and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date, and you may not give your examination date to another person. 

If you do not report to an examination at your scheduled time, you will be considered a “no-show” and fees paid will be forfeited. An un-excused absence will also count as one of your three (3) “opportunities” to pass the exam. 

Refunds

Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.

Absence Policy

Candidates who are late or absent from an exam may call Credentia within 14 days of the exam date to request an excused absence for the following reasons:

• Illness of yourself or a member of your immediate family
• Death in the family
• Disabling traffic accident
• Court appearance or jury duty
• Military duty

Weather Emergencies

A test center examination will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or cancelled. In the event of an examination change due to a weather emergency, candidates will be contacted by phone and email with change details.