Quick Reference
Quick reference guide for essential information on the Pennsylvania nursing assistant certification exam
Credentia Registration and Scheduling Services
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888)204-6249
Monday – Friday 8:00 a.m. – 11:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)
Call Customer Service to:
- Check exam scheduling date and/or status
- Find test sites and availability
- Schedule, reschedule or cancel and examination
- Ask questions about online registration
- Obtain Information regarding your Score report
- Obtain information regarding your examination
Go to Credentia's website at www.credentia.com/test-takers/pa to:
- To view most current exam updates
- Download a Candidate Handbook
- Download a Registration Application
- Download a Reciprocity Application
- View the Nurse Aide Practice Written Examination
- Submit a change of name or address
- Verify your status on the Registry
After the Exam Date
1(888)204-6249
Call for questions about:
- Name and address changes AFTER being placed on the Pennsylvania registry
- The exam content
Hours of Operation
Mon-Fri 8:00 a.m. - 5:00 p.m.
(Eastern Time Zone)
Credentia Services Registry Management
Managed by Credentia
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204- 6249
Hours of Operation 8:00 a.m. – 5:00 p.m.
(Eastern Time Zone)
Call to:
- Order Candidate Handbooks
- Clarify information about the Registry
- Change your current address or name once you are on the Registry
- Obtain instructions to change your name or social security number once you are on the registry
- Obtain information regarding reciprocity
- Obtain information on continued enrollment on the Registry
- Obtain a Test Registration Form
Pennsylvania Department of Health
(Division of Nursing Care Facilities)
(717)787 - 1816
Hours of Operation 8:00 a.m. – 4:30 p.m.
(Eastern Time Zone)
The Pennsylvania Department of Health
administers the Commonwealth contract to
provide nurse aide registry services.
Call the Department of Human Services to:
- Inquire about the annotation of nurse aide registrations
Pennsylvania Department of Human Services
Office of Long-Term Living
Bureau of Free For Service Programs
6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1
Hours of Operation 9:00 a.m. - 12:00 p.m.
and 1:00 p.m.- 4:00 p.m.
(Eastern Time Zone)
Call the Department of Human Services to:
- Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides
- Acquire help with any discrepancies in eligibility for reimbursement
- For issues with testing or test reports, email: ra-pwnurseaide@pa.gov