Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746

(888)204-6249

Monday – Friday 8:00 a.m. – 11:00 p.m. 
Saturday 8:00 a.m. – 5:00 p.m. 
Sunday 10:00 a.m. – 4:00 p.m. 
(Eastern Time Zone)

Call Customer Service to:

• Check exam scheduling date and/or status
• Find test sites and availability
• Schedule, reschedule or cancel and examination
• Ask questions about online registration
• Obtain Information regarding your Score report
• Obtain information regarding your examination

Go to Credentia's website at www.credentia.com/test-takers/pa to: 

• To view most current exam updates
• Download a Candidate Handbook
• Download a Registration Application
• Download a Reciprocity Application 
• View the Nurse Aide Practice Written Examination
• Submit a change of name or address
• Verify your status on the Registry 

After the Exam Date

1(888)204-6249

Call for questions about:

• Name and address changes AFTER being placed on the Pennsylvania registry
• The exam content

 Hours of Operation
Mon-Fri 8:00 a.m. - 5:00 p.m.
(Eastern Time Zone)

Credentia Services Registry Management

Managed by Credentia 
1025 Greenwood Blvd. 
Suite 401
Lake Mary, FL 32746 
(888) 204- 6249
Hours of Operation 8:00 a.m. – 5:00 p.m. 
(Eastern Time Zone) 
 

Call to:

• Order Candidate Handbooks 
• Clarify information about the Registry 
• Change your current address or name once you are on the Registry 
• Obtain instructions to change your name or social security number once you are on the registry
• Obtain information regarding reciprocity 
• Obtain information on continued enrollment on the Registry 
• Obtain a Test Registration Form

Pennsylvania Department of Health
(Division of Nursing Care Facilities)

(717)787 - 1816
Hours of Operation 8:00 a.m. – 4:30 p.m. 
(Eastern Time Zone)

The Pennsylvania Department of Health 
administers the Commonwealth contract to
provide nurse aide registry services. 

Call the Department of Human Services to:

• Inquire about the annotation of nurse aide registrations

Pennsylvania Department of Human Services 
Office of Long-Term Living 

Bureau of Free For Service Programs

6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1 
Hours of Operation 9:00 a.m. - 12:00 p.m.
and 1:00 p.m.- 4:00 p.m.
(Eastern Time Zone) 

Call the Department of Human Services to: 

• Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides
• Acquire help with any discrepancies in eligibility for reimbursement 
• For issues with testing or test reports, email: ra-pwnurseaide@pa.gov