Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746

Monday – Friday 8:00 a.m. – 11:00 p.m. 
Saturday 8:00 a.m. – 5:00 p.m. 
Sunday 10:00 a.m. – 4:00 p.m. 
(Eastern Time Zone)

Create or Log into your Credentia Platform account to:

• Change your current address and phone number. 
• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
• Obtain and submit an Examination Testing Application. 
• Check the Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View the Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service when: 

• Did not receive an activation link. 
• Problem occurs when creating a Credentia account. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling an examination. 
• Score report is not viewable in your Credentia account after 24 hours from your exam. 
• Call 888-204-6249

Contact Registry Management to: 

• Order Candidate Handbooks 
• Clarify information about the Registry 
• Change your current address or name once you are on the Registry 
• Obtain instructions to change your name or social security number once you are on the registry 
• Obtain information regarding reciprocity 
• Obtain information on continued enrollment on the Registry 
• Obtain a Test Registration Form

Pennsylvania Department of Health (Division of Nursing Care Facilities)

The Pennsylvania Department of Health administers the Commonwealth contract to provide nurse aide registry services.

(717) 787-1816
Hours of Operation 8:00 a.m. – 4:30 p.m. 
(Eastern Time Zone) 

Call the Pennsylvania Department of Health to:

• Inquire about the annotation of nurse aide registrations

Pennsylvania Department of Education

The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs. 

Bureau of Career and Technical Education
607 South Drive 5th Floor Harrisburg, PA 17120-0600
Website: https://www.pa.gov/agencies/education.html
Email: ra-natcep@pa.gov
Hours of Operation 
7:30 a.m. – 4:00 p.m. 
(Eastern Time Zone)

Visit the Pennsylvania Department of Education at www.education.state.pa.us/nurseaide for:

• General information regarding nurse aide training requirements 
• A list of state-approved nurse aide training programs

Pennsylvania Department of Human Services

Office of Long-Term Living Bureau of Fee For Service Programs

6th Floor, Forum Place Building 555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1 
Hours of Operation 
9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m. 
(Eastern Time Zone)

Call the Department of Human Services to:

• Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.
• Acquire help with any discrepancies in eligibility for reimbursement 
• For issues with testing or test reports, email: ra-pwnurseaide@pa.gov