Quick Reference
Credentia Customer Service
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204 - 6249
Hours of Operation:
Monday – Friday 9:00 a.m. – 5:00 p.m.
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)
Visit Credentia's website at www.credentia.com/test-takers/pa to:
- View most current exam updates
- Download a Candidate Handbook
- Download a Registration Application
- View the Nurse Aide Practice Written Examination
- Submit a change of name or address
- Download a Reciprocity Application
- Verify your status on the Registry
- Obtain information regarding how to request a Letter of Good Standing
Call Credentia Customer Service to:
- Ask questions about Credentia account registration
- Obtain a Test Registration Form
- Order Candidate Handbooks
- Find test sites and availability
- Schedule, reschedule or cancel an examination
- Check exam scheduling date and/or status
- Obtain Information regarding your Score report
- Obtain information regarding your examination
- Clarify information about the Registry
- Change your current address or name once you are on the Registry
- Obtain instructions to change your name or social security number once you are on the registry
- Obtain information regarding reciprocity
- Obtain information on continued enrollment on the Registry
- Request a duplicate Registry Card
Pennsylvania Department of Health
(Division of Nursing Care Facilities)
(717) 787-1816
Hours of Operation 8:00 a.m. – 4:30 p.m.
(Eastern Time Zone)
RA-NCF@pa.gov
The Pennsylvania Department of Health administers the Commonwealth contract to provide nurse aide registry services.
Call the Department of Health to:
- Inquire about the annotation of nurse aide registrations
Pennsylvania Department of Human Services
Office of Long-Term Living
Bureau of Fee For Service Programs
6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1
Hours of Operation 9:00 a.m. - 12:00 p.m.
and 1:00 p.m.- 4:00 p.m.
(Eastern Time Zone)
Call the Department of Human Services to:
- Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.
- Acquire help with any discrepancies in eligibility for reimbursement.
- For issues with testing or test reports, email: ra-pwnurseaide@pa.gov.
Pennsylvania Department of Education
Bureau of Career and Technical Education
607 South Drive 4th Floor
Harrisburg, PA 17101 - 0600
ra-natcep@pa.gov
Hours of Operation 7:30 a.m. - 4:00 p.m.
(Eastern Time Zone).
The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs. Visit the Pennsylvania Department of Education at www.pa.gov/agencies/education/programs-and-services/instruction/career-and-technical-education/nurse-aide-training-program for:
- General information regarding nurse aide training requirements.
- A list of state-approved nurse aide training programs.