Quick Reference

Credentia Customer Service

1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204 - 6249
Hours of Operation:
Saturday 8:00 a.m. – 5:00 p.m.
Sunday 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)

Visit Credentia's website at www.credentia.com/test-takers/pa to:

View most current exam updates
Download a Candidate Handbook
Download a Registration Application
View the Nurse Aide Practice Written Examination
Submit a change of name or address
Download a Reciprocity Application
Verify your status on the Registry
Obtain information regarding how to request a Letter of Good Standing

Call Credentia Customer Service to:

Ask questions about Credentia account registration
Obtain a Test Registration Form
Order Candidate Handbooks
Find test sites and availability
Schedule, reschedule or cancel an examination
Check exam scheduling date and/or status
Obtain Information regarding your Score report
Obtain information regarding your examination
Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain instructions to change your name or social security number once you are on the registry
Obtain information regarding reciprocity
Obtain information on continued enrollment on the Registry
Request a duplicate Registry Card

Pennsylvania Department of Health
(Division of Nursing Care Facilities)

(717) 787-1816
Hours of Operation 8:00 a.m. – 4:30 p.m.
(Eastern Time Zone)
RA-NCF@pa.gov

The Pennsylvania Department of Health administers the Commonwealth contract to provide nurse aide registry services.

Call the Department of Health to:

Inquire about the annotation of nurse aide registrations

Pennsylvania Department of Human Services
Office of Long-Term Living

Bureau of Fee For Service Programs

6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1
Hours of Operation 9:00 a.m. - 12:00 p.m.
and 1:00 p.m.- 4:00 p.m.
(Eastern Time Zone)

Call the Department of Human Services to:

Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.
Acquire help with any discrepancies in eligibility for reimbursement.
For issues with testing or test reports, email: ra-pwnurseaide@pa.gov.

Pennsylvania Department of Education

Bureau of Career and Technical Education

607 South Drive 4th Floor
Harrisburg, PA 17101 - 0600
ra-natcep@pa.gov
Hours of Operation 7:30 a.m. - 4:00 p.m.
(Eastern Time Zone).

The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs. Visit the Pennsylvania Department of Education at https://www.pa.gov/agencies/education/programs-and-services/instruction/career-and-technical-education/nurse-aide-training-program for:

General information regarding nurse aide training requirements.
A list of state-approved nurse aide training programs.