Quick Reference
Credentia Registration and Scheduling Services
Pennsylvania NNAAP®
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204-6249
Hours of Operation
Mon – Fri 8:00 a.m. – 11:00 p.m.
Sat 8:00 a.m. – 5:00 p.m.
Sun 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)
Call Customer Service to:
- Check exam scheduling date and/or status
- Find test sites and availability
- Schedule, reschedule, or cancel an examination
- Ask questions about online registration
- Obtain information regarding your Score report
- Obtain information regarding your examination
Go to Credentia’s website at http://www.credentia.com/test-takers/pa to:
- View most current exam updates
- Download a Candidate Handbook
- Download a Registration Application
- Download a Reciprocity Application
- View the Nurse Aide Practice Written Examination
- Submit a change of name or address
- Verify your status on the Registry
After The Exam Date
Hours of Operation
Mon – Fri 8:00 a.m. – 5:00 p.m.
(Eastern Time Zone)
Call for questions about:
- Name and address changes AFTER being placed on the Pennsylvania registry.
- The exam content.
Credentia Services Registry Management
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204-6249
Hours of Operation 8:00 a.m. – 5:00 p.m.
(Eastern Time Zone)
Call to:
- Order Candidate Handbooks
- Clarify information about the Registry
- Change your current address or name once you are on the Registry
- Obtain instructions to change your name or social security number once you are on the registry
- Obtain information regarding reciprocity
- Obtain information on continued enrollment on the Registry
- Obtain a Test Registration Form
Pennsylvania Department of Health (Division of Nursing Care Facilities)
The Pennsylvania Department of Health administers the Commonwealth contract to provide nurse aide registry services.
(717) 787-1816
Hours of Operation 8:00 a.m. – 4:30 p.m.
(Eastern Time Zone)
Call the Pennsylvania Department of Health to:
- Inquire about the annotation of nurse aide registrations
Pennsylvania Department of Education
The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs.
Bureau of Career and Technical Education
607 South Drive 5th Floor Harrisburg, PA 17120-0600
Hours of Operation 7:30 a.m. – 4:00 p.m. (Eastern Time Zone)
Visit the Pennsylvania Department of Education at http://www.education.state.pa.us/nurseaide for:
- General information regarding nurse aide training requirements
- A list of state-approved nurse aide training programs
Pennsylvania Department of Human Services
Office of Long-Term Living Bureau of Fee For Service Programs
6th Floor, Forum Place Building 555 Walnut Street
Harrisburg, PA 17101
(800) 932-0939, option 1
Hours of Operation 9:00 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m. (Eastern Time Zone)
Call the Department of Human Services to:
- Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.
- Acquire help with any discrepancies in eligibility for reimbursement
- For issues with testing or test reports, email: ra-pwnurseaide@pa.gov