Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via Credentia Platform within fourteen (14) calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Disabling traffic accident
• Court appearance or jury duty 
• Military duty 

Weather Emergencies

A test center/online examination will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or canceled. In the event of an examination change due to a weather emergency, candidates will be notified of the cancellation using the information on file by phone and email.