Policy

Testing Policies

The following policies are observed at each test site.

Lateness

Plan to arrive thirty (30) minutes before the examination starts. If you are late for your scheduled examination, or do not bring all your required materials, you will NOT be allowed to test and your examination fee will NOT be returned. 

Electronic Devices

Cellular phones, beepers, or any other electronic devices are not permitted to be used and must be turned off during testing, and there is no place for storage of personal belongings at the test sites.

Study Aids

You are not permitted to take personal belongings such as briefcases, large bags, study materials, extra books, or papers into the examination room.  Any such materials brought into the examination room will be collected and returned to you when you have completed the examination. Credentia is not responsible for lost or misplaced items.

Eating/Drinking/Smoking

You are not permitted to eat, drink, or smoke during the examination. 

Misconduct

If you are discovered causing a disturbance of any kind or engaging in any kind of misconduct, you will be dismissed from the examination and reported to the Department of Health.  Decisions regarding disciplinary measures are the responsibility of that agency.

Guests/Visitors

No guests, visitors, pets or children are allowed at the test sites.

Absence Policy

Candidates who are late or absent from an exam may call Credentia within 14 days of the exam date to request an excused absence for the following reasons:

• Illness of yourself or a member of your immediate family 
• Death in the family 
• Disabling traffic accident
• Court appearance or jury duty 
• Military duty 

Your request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request. Please note, a request takes approximately 3-5 calendar days to review. The decision of Credentia to approve or deny the excused absence will be final.

Weather Emergencies

A test center/online examination will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or canceled. In the event of an examination change due to a weather emergency, candidates will be contacted by phone and email with change details.