Score Reporting

Exam Results

You will receive a notification email from Credentia Platform when a new exam score has been posted to your online account. To access your score report, please login to your Credentia Platform account by clicking the “Login” button on the top of the Pennsylvania nurse aide website page at www.credentia.com/test-takers/pa Score reports are generally available within a few hours after a testing event is completed for the day. If it has been more than 24 hours and you are unable to view your score report in Credentia Platform, please contact customer service at 800-457-6752.

Score Reporting

Credentia will provide you with your official examination results within a few hours after a testing event is completed for the day. Score reports are provided online and are available for you to print or download. Examinations results will not be given over the telephone, nor can they be sent by Credentia to your employer.

Failing

If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts.

If you fail either part of the NNAAP Examination three (3) times, you will need to complete another training program and re-take BOTH parts of the NNAAP Examination, not just the part that was failed. In addition, if you were scheduled to take the exam three (3) times and did not become eligible for enrollment on the nurse aide registry, either as a result of failing the exam or absence(s), you will need to re-train. If you are either an E3 or an E4 candidate, you have ONLY ONE attempt to pass the examination. If you fail, you MUST re-train and re-apply under eligibility route E0.

How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you will receive a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You must receive a Satisfactory result on all five (5) skills in order to pass the Skills Evaluation.

Use your Failing Score Report as an aid in studying to re-take the Skills Evaluation. A failed skill will show the reason for the failure. You may not have performed the steps of a skill correctly, or you may have forgotten a step, especially a Critical Element Step.

The Failing Score Report will list steps that were missed or incorrect—look for numbers printed directly under a skill marked Unsatisfactory. A list of all the skills and the steps needed for each skill can be found in this handbook. Find the skill you failed, and study the steps, especially steps listed as in the example below, a candidate received a result of Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for re-taking the Skills Evaluation, this candidate should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

Passing

Once you have passed both the Written (or Oral) Examination and the Skills Evaluation, your name will be placed on the Pennsylvania Nurse Aide Registry. You will receive an email from Credentia Platform confirming your placement on the Pennsylvania Nurse Aide Registry. Your electronic Registry Card (also known as a Notice of Enrollment) will be attached to the email. At any time, you may login to your Credentia Platform account to download an electronic Registry Card. You must show this card to your employer. Do not make any changes to your Registry Card. Any changes to the Registry Card could affect your status as a nurse aide.

In addition, a registry card will be mailed to you by Credentia and will arrive approximately three (3) weeks after you successfully complete both the Written (or Oral) Examination and the Skills Evaluation.

You must successfully pass both parts of the NNAAP Examination within two (2) years of your training program completion date in order to be eligible for placement on the Pennsylvania Nurse Aide Registry.

NOTE: Although you were required to submit to a background check in order to participate in the nurse aide training and testing program, employers must conduct routine background checks at the time of employment to ensure your eligibility to work in their facility (http://www.aging.state.pa.us/psonlinetraining/cwp/view ). Consistent with 35 PS §10225.506, facilities may employ you on a provisional basis for a single period not to exceed thirty (30) days for candidates who have resided in Pennsylvania for two years immediately preceding the date of the application for employment; and, for applicants who have not been a resident of Pennsylvania for two years immediately preceding the date of the application for employment, a period of ninety (90) days, if all the following conditions are met:

• The applicant has applied for the information required under the Act and the applicant provides a copy of the appropriate completed request forms to the administrator. 
• The facility has no knowledge of information pertaining to the applicant which would disqualify applicant from employment pursuant to the Act, subject to 18 Pa. C.S. § 4911 (relating to tampering with public records or information).
• The applicant swears or affirms in writing that applicant is not disqualified from employment under the Act.